TERMS AND CONDITIONS

Welcome to Silfenstudio.com. We can help you easily express your individuality and creativity by a broad range of colorful bags.

By accessing or using any part of this website, you agree that you have read, understand and agree to be bound by these Terms. SILFEN reserves the right to change the listed prices without notice. SILFEN reserves the right to refuse or reverse orders affected by any print or typing errors, pricing errors and sold out products. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
SILFEN’s terms and conditions may be updated from time to time (reflect changes in technology, our business model or changes to relevant regulations). The terms and conditions that were applicable and that you accepted when you made your purchase will be the terms and conditions that apply to your order.

ORDER

At SILFEN´s official webshop, all internet orders are processed within 48 hours of receipt. Orders placed on a Friday after 11.00 AM will be shipped the following weekday. Please keep in mind that during holidays this time may vary. Orders are processed and shipped on business days only. Weekends and major holidays are not included in the processing time. We’re not able to make changes to your order, but you do have the option to cancel it within one hour. Please make sure that the shipping address is correct when you place your order. Once the order has been dispatched, we are unable to redirect it. We reserve the right to cancel your order in one of the following situations: Your payment details are incorrect or cannot be verified, or that your order is placed with the purpose of committing fraud.

All orders are subject to acceptance and availability. Please note that items in your shopping cart are not reserved and may be purchased by other customers. However, we reserve the right to cancel the order if we have insufficient stock. In the event of cancellation, we will contact you by email within 48 hours of receiving your order. If we cannot fulfill the order, we will re-credit your account as soon as reasonably possible.

DELIVERY

Orders will be delivered to the delivery address specified in the placed order. Your gods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

Delivery in Denmark: 1-3 business days

Delivery in Europe: 3-9 business days

Delivery outside of Europe: 8-10 business days

The shipping time is the estimated time from when the package leaves our warehouse in Denmark until it reaches its destination. On all orders outside of Denmark, we offer a fair shipping fee depending on shipping distance. SILFEN holds responsibility for each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point, the responsibility for your purchased goods passes to you.

You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains tracking information, which enables you to follow the progress of your shipment. SILFEN cannot be held responsible for courier delays and circumstances out of our control, such as Natural Disasters, Acts of God, pandemics or wars.

Any and all expenses from tolling, importing etc. falls to the customer (Receiver of goods), and not SILFEN.

RETURNS

If, for any reason, you are not satisfied with the items purchased, you can return your purchase within 21 days for a full refund. The return period is counted from the day you receive your goods.

When returning goods please ensure that you fill in and enclose the return form. The return form will be enclosed in your delivery. If you have not received one, please contact us. All items must be returned unused. All original packaging, price labels etc shall be returned with the product, without having been tampered with. All tags must still be attached to the item.

Returning from Denmark, please use the prepaid return label that is enclosed with your order (for orders more than 500 DKK) and attach it to your return parcel. Return transit time in Denmark 1-3 days.

Returning from outside of Denmark please find the address for returns on the return form. Return transit time outside of Denmark 7-10 days. Costs incurred in returning are for your own account, and please remember that you as a customer are responsible for the package until it reaches our warehouse.  Any and all expenses from tolls, importing etc. is paid for by the costumer.
Once the package is received at our warehouse and approved, the purchase price will be refunded to your account.

We do not refund shipping costs.

Please note that card refunds may take up to 10 business days for your bank to complete depending on processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Unfortunately, we are not able to customize exchange orders. We therefore kindly ask you to place a new order on www.silfenstudio.com

All returns must be shipped to:

ADAX A/S

Vestre Hedevej 18
4000 Roskilde
Denmark
info@silfenstudio.com
ATT. SILFEN RETURN

We recommend that your return package is shipped as parcel post. This way the package can be tracked, and it excludes doubt of wether the package was returned, and the package can be traced.