Here are the most important things to know regarding returns from silfenstudio.com
If for any reason, you are not satisfied with the items purchased, you can return your purchase within 14 days for a full refund. The return period is counted from the day you receive your goods. From November 1th all orders will have extended return, so that you can buy your christmas present early. Christmas orders can be returned until January 24th.
When returning goods please ensure that you fill in and enclose the return form. The return form will be enclosed in your delivery. If you have not received one, please contact us. All items must be returned unused. All original packaging, price labels, etc shall be returned with the product, without having been tampered with. All tags must still be attached to the item.
If deciding to return an item, please find the address for returns on the return form or below on this page. Costs incurred in returning are for your own account, and please remember that you as a customer are responsible for the package until it reaches our warehouse. Any and all expenses from tolls, importing, etc. are paid for by the customer. Once the package is received at our warehouse and approved, the purchase price will be refunded to your account. We do not refund shipping costs.
Please note that card refunds may take up to 10 business days for your bank to complete depending on processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this. We are not able to customize exchange orders. We therefore kindly ask you to place a new order on www.silfenstudio.com.
All returns must be shipped to:
Vestre Hedevej 18
ATT. SILFEN RETURN
We recommend that your return package is shipped as parcel post. This way the package can be tracked, and it excludes doubt of whether the package was returned, and the package can be traced.